Privacy and Security

How secure is our site?

The Totton Timber website is protected by a 256bit Secure Socket Layer protocol. Our server is hosted at a leading data centre incorporating the latest firewall technologies, providing the highest level of protection available. So you can feel completely safe when browsing our site.

What information does Totton Timber disclose to outside parties?

None: Totton Timber do not provide any information about our customers, sales, traffic patterns and related site information to any third party. Nor is it our intention to do so in the future.

What private information do we collect? is committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice. We collect information about you to process your order and to provide you with the best possible service. The type of information we will collect about you includes: your name, address, phone number and email address.

We will never collect sensitive information about you without your explicit consent, and we do not provide customer information to third parties. We endeavour to ensure that the information we hold is up to date and accurate. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law . We may use technology to track the patterns of behaviour of visitors to our site. This may include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening but doing so will cause problems when ordering. The information collected in this way can be used to identify you unless you modify your browser settings.

What about cookies?

"Cookies" are small pieces of information that are generated from our site and stored by your browser on your computers hard drive. They might include such information as the type of computer and browser you use or which pages you visit the most. Cookies do not harm your computer. We retrieve them the next time you visit us so that it is easier for you to use our site. We do not use cookies for the purpose of obtaining personal information about you, but to improve the technical aspects of one computer dealing with another. If you do not want cookies to operate, you can disable them by accessing the "Options" or "Preferences" buttons of your browser.

What if my details are incorrect?

You can contact us by email, fax or telephone at any time if you want to access, change or delete any of the details you have supplied. As noted on our Website, we can help you if you are unable to remember your user name or password.